Purpose of This Privacy Policy

Moorah recognises the importance of personal data entrusted to the platform and is committed to managing, protecting and processing that information in accordance with applicable privacy laws and regulations. This Privacy Policy describes the practices that apply when users register, browse, purchase, sell or otherwise use Moorah services.

What Is Personal Data?

Personal Data means information about an individual who can be identified from that information alone or together with other information available to an organisation. Examples may include a person’s name, identification information and contact details.

Acceptance of the Privacy Policy

By registering for an account, accessing the platform or using Moorah services, users acknowledge the privacy practices described in this policy. Users who do not consent to the processing of their personal data as described should not use the relevant services or access the platform.

Privacy Policy Updates

Moorah may amend its Privacy Policy from time to time. Changes or an amended policy may be published through the platform. Subject to applicable law, continued use of Moorah following an update may constitute acknowledgement and acceptance of the revised policy.

Other Privacy Notices and Agreements

This policy operates together with other applicable notices, contractual clauses and consent provisions relating to the collection, storage, use, disclosure or processing of personal data. It does not override those provisions unless Moorah expressly states otherwise.

Account Registration and Platform Use

Moorah may collect personal data when users register for or use the platform and services, open an account, submit application or service-related forms, enter into agreements, provide documents or carry out transactions through Moorah.

Communications and Customer Service

Information may be collected when users communicate with Moorah through telephone calls, letters, face-to-face interactions, social media, email or customer service channels, or when they submit feedback or complaints. Telephone calls may be recorded where applicable.

Website, Application and Device Interactions

Personal data may be collected when users interact with the Moorah website, application or electronic services, including through cookies and device permissions that users grant to share information with the platform.

Social Media and External Accounts

Where a user links a Moorah account to a social media or other external account, Moorah may receive information in accordance with the relevant external provider’s policies and the permissions provided by the user.

Other Sources of Personal Data

Moorah may receive personal data from users, affiliates and third parties, including business partners such as logistics or payment service providers, credit bureaus or scoring agencies, marketing partners, referral or loyalty programs, other users, and publicly available or governmental sources.

Personal Data About Other Individuals

If a user provides Moorah with another person’s personal data, such as information concerning family members, friends or contacts, the user represents that the necessary consent has been obtained for Moorah to process that information in accordance with this Privacy Policy.

Identity and Contact Information

Moorah may collect information such as name, date of birth, telephone number, gender, billing or delivery address, and government-issued identification or other information required for due diligence, identity verification, know-your-customer procedures or fraud prevention.

Payment and Transaction Information

Personal data may include bank account and payment information, as well as usage and transaction data relating to searches, orders and other products or services associated with the user’s activity on the platform.

Device and Network Information

Moorah may collect information associated with devices used to access its services, along with network information and, where the relevant permission is granted, information such as a user’s contact list and accounts or people with whom the user interacts.

Media, Marketing and Communication Information

Information collected may include photographs, audio or video recordings, marketing preferences, communication preferences and records of communications with Moorah, its service providers or other relevant third parties.

Usage and Location Data

Moorah may collect information about searches, orders, advertisements and content users interact with, together with information concerning how the platform and services are used. Location data may also be collected where the relevant device permissions or services apply.

Accuracy of Personal Data

Users should not provide inaccurate or misleading information and should inform Moorah when previously supplied information changes or becomes inaccurate. Moorah may request additional documentation to verify information submitted by users.

Withdrawing Consent

Users may notify Moorah’s Data Protection Officer in writing if they wish to withdraw consent or opt out of certain personal data collection. Withdrawing consent may affect the availability or operation of services that rely on the relevant information.

Technical Information

When users browse the Moorah platform, their devices may automatically provide technical information such as IP address, operating system, browser type, mobile device type, device characteristics, device identifiers, referring website, pages visited and the time of visits.

Location Information

Moorah mobile applications may collect precise device location information using technologies such as GPS or Wi-Fi where applicable. Location information may be used for requested location-based services, relevant content or other platform functionality described in the Privacy Policy. Users can generally manage location permissions through their device settings.

Content and Advertising Interaction Data

When users view content, advertising or access software through Moorah, device information may be transmitted together with information about the content or advertisements viewed, software accessed and the relevant time of interaction.

How Moorah Uses Cookies

Moorah, its authorised service providers and advertising partners may use cookies or similar features to collect or share information relating to use of the platform and services. Cookies may help Moorah remember visits and preferences, maintain shopping cart information, analyse service usage and provide content relevant to user interests.

Advertising and Remarketing

Cookie information may be used by Moorah and relevant advertising partners to understand platform activity and support advertising, remarketing and content delivery in accordance with the Privacy Policy. Cookie information may also be linked with personal data where applicable.

Managing Cookies

Users may refuse cookies through the appropriate browser or device settings. Disabling cookies may, however, prevent certain Moorah platform or service functions from operating fully.

Account and Service Administration

Moorah may process personal data to manage accounts, administer platform access, remember user preferences, maintain user relationships and provide the services requested through the platform.

Orders, Transactions and Customer Support

Personal data may be used to process transactions, fulfil requests for products and services, provide notifications concerning service issues or unusual account activity, respond to enquiries and carry out customer service instructions.

Identification, Verification and Risk Management

Information may be processed for identification, verification, due diligence, know-your-customer procedures, fraud prevention, risk management and other screening activities required under applicable legal or regulatory obligations.

Communications

Moorah may use relevant contact information to communicate with users by methods such as voice calls, text messages, email, fax or postal mail for purposes related to administration of the user’s relationship with Moorah and use of its services.

Research and Service Improvement

Personal data may be used for research, analysis, surveys, data analytics, product and service development, profiling and other activities intended to understand how users interact with Moorah and improve its services and customer experience.

Marketing and Promotional Communications

Moorah may use personal data for marketing and advertising purposes, including communications relating to products or services offered or promoted by Moorah, its affiliates, related corporations or collaborating third parties. Users may unsubscribe from marketing communications using the available unsubscribe function.

Loyalty, Partner and Bonus Programs

Information may be processed to support loyalty, partner and bonus programs, merchant offers and other collaborative or co-branded marketing initiatives described by Moorah.

Legal, Regulatory and Security Purposes

Moorah may process, preserve or disclose information where required by applicable law, legal processes, courts or governmental or regulatory authorities, or where reasonably necessary to enforce applicable terms, investigate suspected fraud or unlawful activity, respond to claims, protect rights and safety, or satisfy record-keeping requirements.

Business Asset Transactions

Personal data may be processed in connection with an actual or potential business asset transaction involving Moorah or its related corporations or affiliates, including a purchase, sale, merger, disposal, financing or other transaction involving an organisation or its assets.

Personal Data Security

Moorah implements security measures designed to protect personal data held on its systems. Personal data is maintained behind secured networks with access limited to authorised personnel with appropriate access rights. However, Moorah does not guarantee absolute security.

Data Retention

Moorah retains personal data in accordance with applicable privacy and other laws. Personal data may be destroyed or anonymised when its original purpose no longer requires retention, retention is no longer necessary for legal or business purposes, and no other legitimate interests justify continued retention.

Data After Account or Service Termination

If a user stops using Moorah or access to the platform or services is terminated or withdrawn, Moorah may continue storing, using or disclosing personal data where permitted or required under the Privacy Policy and applicable privacy laws.

Service Providers, Affiliates and Business Partners

Moorah may disclose or transfer personal data to affiliates, related corporations, service providers, agents and other third parties where necessary for the purposes described in the Privacy Policy. These may include logistics providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology providers and data centres.

Buyers, Sellers and Other Users

Information may be disclosed to buyers, sellers or other platform users where required to facilitate transactions, interactions or other purposes described in the Privacy Policy. Sellers receiving buyer information are required to handle that personal data in accordance with applicable privacy requirements.

Government and Regulatory Authorities

Moorah may disclose information to governmental or regulatory authorities where required or permitted by applicable law or where other provisions of the Privacy Policy allow such disclosure.

Corporate Transactions

Personal data may be transferred to a buyer, successor or relevant counterparty in connection with a merger, restructuring, reorganisation, dissolution, sale, transfer or other business asset transaction involving Moorah or related entities.

Advertising Partners

Moorah may share user information, including statistical or demographic information and information concerning use of the services, with advertising partners and third-party suppliers involved in advertising, remarketing or related programming.

Personal Data Received by Sellers

Sellers who receive buyers’ personal data through Moorah must comply with applicable privacy laws and use that information only as reasonably necessary for enquiries or transactions unless the required consent has been obtained. Sellers must apply appropriate security measures and must not disclose buyer data to unauthorised third parties.

Children Under 13

Moorah services are not intended for children under 13, and Moorah states that it does not knowingly collect or maintain personal data or non-personally identifiable information from children under that age. Parents and legal guardians should not allow children under their care to submit personal data to Moorah.

Personal Data of Users Under 18

Where personal data relating to a child under 18 is provided to Moorah, the Privacy Policy addresses parental or guardian consent for processing that information. Moorah may close accounts used exclusively by children and remove personal data believed to have been submitted without the required parental consent.

Google Analytics

Moorah states that its platform uses Google Analytics to help analyse platform usage. Google Analytics may use cookies and process information relating to use of the platform, including IP address information, in accordance with Google’s applicable practices.

Third-Party Applications

Moorah or third parties may make software applications available through the platform or services. Such applications may independently access identifiable information or request additional information directly from users. Third-party products and services are not necessarily owned or controlled by Moorah, so users should review the relevant third party’s own terms and privacy policies.

YouTube API Services

Where users share YouTube videos through the Moorah Livestream feature, Moorah may use YouTube API Services to facilitate that functionality. Use of YouTube content is also subject to the relevant Google and YouTube privacy requirements referenced by Moorah.

Security of Information Held by Moorah

Moorah applies security measures to personal data under its possession or control, including secured networks and restricted access. The Privacy Policy nevertheless recognises that no method of transmission, storage or security can guarantee absolute protection against every possible unauthorised access or disclosure.

Third-Party Websites and Services

The Moorah platform may contain links to third-party websites or services and may participate in co-branding or partnerships. These third parties maintain their own privacy policies and security practices, and Moorah does not control their websites or data collection practices.

Using External Links

Third-party links are provided for user convenience, and use of those external sites is subject to the third party’s own terms, privacy practices and security arrangements. Users should review the relevant policies before providing personal data through an external website or service.

Transfer, Storage and Processing Overseas

Personal data may be transferred to, stored or processed outside a user’s country of residence for one or more purposes described in the Moorah Privacy Policy. This may include processing through Moorah servers located in other countries.

Protection of Overseas Transfers

Moorah states that international transfers of personal data will be handled in accordance with applicable privacy laws and regulations. The privacy requirements described in this policy continue to apply where data is transferred or processed overseas as applicable.

What does the Moorah Privacy Policy explain?

It explains how Moorah may collect, use, disclose, process, protect, retain and transfer personal data when users interact with the website, mobile application and related services.

What personal data may Moorah collect?

Depending on how a user interacts with the platform, information may include identity and contact details, date of birth, addresses, payment information, device information, transaction and usage data, marketing preferences, location information and information required for verification or fraud prevention.

Does Moorah use cookies?

Yes. Moorah and its authorised service providers or advertising partners may use cookies and related technologies to support platform functions, remember preferences, analyse usage and provide relevant content or advertising.

Can I disable Moorah cookies?

Users may manage or refuse cookies through their browser or device settings. Disabling cookies can affect the availability or functionality of certain parts of the Moorah platform or services.

Does Moorah share personal data with third parties?

Personal data may be disclosed to relevant service providers, affiliates, business partners, buyers, sellers, authorities and other third parties for purposes described in the Privacy Policy or where disclosure is otherwise permitted or required by applicable law.

How long does Moorah retain personal data?

Moorah retains personal data in accordance with applicable laws and may destroy or anonymise it when the purposes for retaining it no longer apply and there is no legal, business or other legitimate reason requiring continued retention.

Can Moorah transfer personal data overseas?

Yes. Personal data may be transferred, stored or processed outside the user’s country of residence for purposes described in the Privacy Policy, subject to applicable privacy laws and regulations.

Is Moorah intended for children?

The services are not intended for children under 13. The Privacy Policy also includes requirements concerning personal data submitted by or relating to individuals under 18.